Refund Policy

Methods of Payment

We have selected WorldPay to manage the processing of payments through our service.

With WorldPay, you are provided with a variety of options for payment for services, such as Visa, MasterCard, Switch and all the major credit cards. We also accept debit cards.

Money Back Guarantee

If you have purchased a single game or programme you may, however, cancel a payment made on this website if you have not viewed any of the paid-content contained within the service.

If you pay a monthly subscription fee then you can cancel up to 7 days prior to the end of the month in which the previous payment was valid by sending an email quoting your account number (you will have received this in the email receipt from or by quoting the date of payment and the name of the person who made the payment.

All refunds will be credited to the payment card used to make the order.

We will investigate any reasonable claims for refunds for interrupted service or poor video and audio quality and refund customers within twenty four hours.

We are committed to security of your information and will investigate reported unauthorised usage of an account immediately and refund customers within twenty four hours for any breach of security as a result of internal company security transgressions.

All refunds are subject to security controls and customers will need to give correct answers to security questions before refunds are made.