WHAT DEVICES DOES RANGERSTV WORK ON?

Live video streams are only available on the desktop/laptop and up to date mobile browsers on the official RangersTV website.

Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live pass.

If you are unsure whether your technology will be supported, please contact rangerstvsupport@streamamg.com with your device and browser details.

WHAT ARE THE SYSTEM REQUIREMENTS

Your device needs to comply with the following minimum system requirements:

Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;

Memory: 2GB (1GB for netbooks) 128MB of graphics memory.

Operating Systems: Windows 8.1 or later, Mac 9+

Browsers: latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari

*Internet Explorer and Opera are not supported for Live Video

512MB of RAM (1GB of RAM recommended for netbooks)

Mobiles & Tablets Operating Systems: Android 6+, iOS 9+ *some OS may still not be supported by manufacturer

If you are unsure whether your technology will be supported, please contact rangerstvsupport@streamamg.com with your device and browser details.

HOW MANY DEVICES CAN USE A RANGERSTV SUBSCRIPTION/PASS?

Use of a RangersTV subscription/ pass is limited to viewing on one device at any time one time.

Why can’t I see live Video, do I have the right subscription?

Live video is only available from outside the UK, Ireland, Channel Islands and Isle of Man, Live audio is available worldwide.

What are the internet connection requirements?

You will require a Wi-Fi or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD (mobile data may not be supported).  For users traveling abroad, please use a Wi-Fi network or broadband connection to purchase and view the pass, to avoid extra charges and maintain full compatibility (this allows the country you are in to be recognized as a selected territory).

My feed keeps buffering. What’s wrong?

Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net. Test your download speed. Results should show a minimum of at least 1.2Mbps to process streamed content along with usual browsing activities efficiently. Use of mobile data is not a guaranteed data connection as the speeds and connection can vary dependent on various factors such coverage or cell site location.

How do I get a refund?

Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice, or don’t report a technical issue to customer service during the game, we will not be able to issue a refund. You must complete troubleshooting in full to be considered for a refund.

Refunds will not be issued for supporters attempting to access via a VPN

Can I watch the RangersTV in my local pub/bar?

No. It is for private, individual use only. Commercial premises are excluded from the live streaming service.

Illegal feeds

All feeds of the game are monitored by RangersTV. RangersTV has a strict monitoring policy in operation and will prosecute individuals who illegally stream live games. We would ask anyone who observes these feeds to anonymously inform us via rangerstvsupport@streamamg.com

Who can sign up?

Anyone but you must have permission from the bill payer to purchase the subscription/ pass.

How do I cancel a RangersTV subscription/ pass?

To cancel your subscription, please email via [email protected] with your cancellation request. Please be advised that three working days’ notice is required for cancellation. Cancellation within this period may result in your being charged for the next period.

I’ve forgotten my Username/ Password

If you’ve forgotten your username and / or password then please click on the relevant links on the login screen.

If you have any further queries, please contact customer services at [email protected] and you will receive an email with your Username / Password reminder.

Can I watch the game after its finished?

Yes, highlights will be available from midnight on the day of a match in most cases. Certain competitions have specific restrictions and these will be communicated on rangers.co.uk ahead of each match.

Can I cast live games and highlights?

Yes, you will be able to cast to a smart TV via:

Desktop browsers: Chromecast (Chrome) and AirPlay (Safari)

Mobile browsers: Chromecast (Chrome) and AirPlay (Safari)

I’m having issues with my video or audio feed. What can I do?

During the game, please contact us to report your technical issues so we can investigate whether there is a problem with the broadcast. If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection. Please contact rangerstvsupport@streamamg.com with your device and browser details.